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Shipping & Returns

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Shipping Policy 

Thank you for choosing TheDressShop.in for your beautiful gown and frock needs. We're committed to delivering an exceptional shopping experience, and part of that commitment is ensuring a smooth and efficient shipping process. Please take a moment to review our Shipping Policy to understand how we handle the delivery of your purchases.
 

1. Shipping Destinations:

We currently ship to addresses within India. Please note that shipping options and delivery times may vary depending on your location.
 

2. Processing Time:

Once you place an order, please allow 1-2 business days for us to process and prepare your items for shipping. We work diligently to ensure your products are in perfect condition before they leave our warehouse.


3. Shipping Methods:

We offer the following shipping methods:

   a. Standard Shipping: Estimated delivery time is 7 business days, depending on your location.
   b. Express Shipping: Estimated delivery time is 4 business days, depending on your location.
   c. International Shipping: For orders outside of India, please allow additional time for customs clearance, and the delivery time may vary.


4. Shipping Fees:

Shipping fees are calculated based on the total order value, shipping destination, and the chosen shipping method. You can view the applicable shipping fees during the checkout process.


5. Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.


6. Delivery:

TheDressShop.in is not responsible for any delays caused by external factors like weather conditions, customs, or delivery carrier issues. While we make every effort to ensure prompt delivery, we appreciate your patience if there are any unexpected delays.


7. Shipping Restrictions:

Some items may be subject to shipping restrictions due to their size, weight, or content. We will do our best to inform you of any such restrictions during the checkout process.


8. Address Accuracy:

Please ensure that your shipping address is accurate and complete to prevent any delays or misdeliveries. TheDressShop.in will not be responsible for items sent to the incorrect address due to inaccurate information provided by the customer.


9. Returns and Refunds:

For information on returning items or requesting refunds, please refer to our Return and Refund Policy.


10. Contact Us:

If you have any questions or concerns about our Shipping Policy, please feel free to contact our customer support team Click here

We strive to provide you with the best possible shopping experience and are committed to delivering your beautiful gowns and frocks in a safe and timely manner. Thank you for choosing TheDressShop.in for your fashion needs.

Note: This Shipping Policy is subject to change, and any updates will be posted on our website. Please review this policy regularly to stay informed about any changes.

                                                   
    Cancellation & Refund Policy
    
    Last updated on Nov 30th 2023
            
        The Dress shop believes in helping its customers
        as far as possible, and has therefore a liberal cancellation policy. Under
        this policy:
    
    
        
            
                Cancellations will be considered only if the request is made immediately
                after placing the order. However, the cancellation request may not be
                entertained if the orders have been communicated to the vendors/merchants
                and they have initiated the process of shipping them.
            
        
        
            
                The Dress shop does not accept cancellation
                requests for perishable items like flowers, eatables etc. However,
                refund/replacement can be made if the customer establishes that the
                quality of product delivered is not good.
            
        
        
            
                In case of receipt of damaged or defective items please report the same
                to our Customer Service team. The request will, however, be entertained
                once the merchant has checked and determined the same at his own end.
                This should be reported within
                7 days of receipt of the
                products.
            
        
        
            
                In case you feel that the product received is not as shown on the site
                or as per your expectations, you must bring it to the notice of our
                customer service within
                7 days of receiving the
                product. The Customer Service Team after looking into your complaint
                will take an appropriate decision.
            
        
        
            
                In case of complaints regarding products that come with a warranty from
                manufacturers, please refer the issue to them.
            
        
        
            
                In case of any Refunds approved by the
                The Dress shop, it’ll take
                1-2 days for the refund to
                be processed to the end customer.
            

Last updated on Jan 1st 1970

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. The Dress shop is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on or dresssshop.chennai@gmail.com

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